The Program is delivered using a combination of instructor-led lectures, case study, surveys and exercises on practical implementation of the concepts discussed within the training.
- Chủ đề:
True leaders treat every customer interaction as a precious and finite resource. We help companies refine sales and channel management approaches to better serve targeted customer segments, maximize sales, and minimize costs. We help companies shape marketing programs and allocate the right mix of resources to expand and keep a loyal customer base and drive up revenues and profits.
The one day workshop is focused to introduce the concept of customer experience in companies including the value, the organization and measurement of customer experience. Furthermore we give examples, tools & exercises how to improve the customer experience.
The Program is delivered using a combination of instructor-led lectures, case study, surveys and exercises on practical implementation of the concepts discussed within the training. The topics presented below define the areas of focus under the program.
- Nội dung:
At the end of this training, participants will be able to:
- Understand customer experience as function, value driver and strategic concepts of companies.
- Be able to set up measurements and driver to improve customer experience in their companies.
- Apply complaint / issues management, pain point dedection and lifecycle analysis.
- Use different kind of customer feedback methodologies like NPS, lifecycle stage surveys, customer focus group, etc.
- Demonstrate a clear understanding of customer focused processes, communication and projects within customer experienced scope
- Diễn giả:
Trainer is professional in Customer Experience, Operations and Business Transformation. Leading large scale program and project implementation in Europe, Latin-America & South-East Asia. Experienced public speaker and trainer.
- Đối tượng nên tham gia:
- Chief/ Head / Management Level in charge of CX
- Head of Strategy
- CX / CS Leads & managers
- Anybody interested in and is likely to take up CX related profession
- Anyone keen to increase their knowledge on CX and increase their marketability
- Thời gian:
Date 29/07/2017, 1 day
- Địa điểm:
Sự kiện Offline
180-182, Lý Chính Thắng, Ward 9, District 3, HCMC
- Vé mời:
- Đăng ký:
- Chi phí:
3.500.000 VND/participant. This fee is includes lunch and tea-break
- Thông tin chi tiết
Event information source: here
Nguồn: ECCI Vietnam